"Customer Care" isn't a set of words; it's a way of life.

We want you to be happy with your purchase and we'll do whatever it takes to make that happen.

If you need to contact us for any reason, do not hesitate. We have a toll-free number staffed by friendly and knowledgeable experts in the field of nutrition. They're available Monday through Friday, 9:00am to 5:00pm Pacific Standard Time by calling 1-866-883-9616.

Returns
If you want to return something, rest assured: it's fully guaranteed.
Simply send the unused product to us along with the receipt, and we'll refund your money within ten days of receiving it.

Guarantee:
You will get credit without sending the bottle back. No questions asked.

Do you send partial shipments?
Primo Vitamins does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. Primo Vitamins does not handle back orders.

Items ordered together may arrive in separate shipments. Delivery times to APO/FPO addresses may vary significantly.

How do I track my order?
After your order is shipped, you will receive an e-mail with the tracking information for your package(s). In some cases tracking information is not available.